In this case, you’ll need to load the Lync Policy Template which is included in the Office 2013 Administrative Templates.
I've checked online for most solution for this issue, but nothing seems to be working.
You have to manually delete the file from the end-user in question so that they can download the Full and Legacy files, at which point it gets reflected to everyone.
The job title and the office location of a contact are not included in the compact delta file in Office Communicator 2007 R2 Network performance issues that are caused by Global address list (GAL) file downloads or by GAL delta file downloads in Office Communicator 2007 R2Address Book Server: File and Database Generation A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book.
She also created video training CDs and online training classes for Microsoft Outlook.
I have a user that has external contacts that she has added to Outlook and communicates with through Lync.
I’ve just installed Office 2013 but I also have Communicator 2007 R2 installed and found that the Communicator status is not found in Outlook.
However, there are 2 AD attributes that are not included in the compact delta file: office and title.
There is no address book file locally to delete and re-force down.
The GAL client copy is stored by default in: \Documents and Settings\UID\Local Settings\Application Data\Microsoft\Communicator You can force a refresh by exiting Communicator, deleting that file, then restarting Communicator.
Outlook is always up to date but Lync is falling out of sync.
This means that the contact does not have a number on Lync and therefore cannot be contacted, even though the number is present in Outlook.